What if my floppy, Zip, CD, or DVD does not work?

If we have trouble reading one of your disks, we typically move on to the next item in your order so the rest of the project keeps progressing, then report what failed and what (if anything) we could recover.

Not every old disk is recoverable—age, mold, magnetic fade, deep scratches, and obsolete formats all reduce success rates. We transfer readable data as-is; we do not guarantee 100% recovery.

You only pay for successful, agreed-upon work based on our estimate and what we complete. Contact us with photos of the media if you want a pre-check on whether a format is supported.