What if my video tape is blank?

At RVA Rewind, we handle your video tapes with exceptional care, recognizing their sentimental importance. If we find your video tape is blank during digitization, we’ll promptly contact you via email or phone to discuss the situation. Our team thoroughly inspects each tape to ensure no content is missed, but tapes may be blank due to recording errors, degradation, or erasure. To cover the time and resources spent checking the tape, we charge a $6 inspection fee, even if no content is found.

You won’t incur additional charges for digitization of a blank tape, as we only bill for successfully digitized content. We’ll return your original tape along with any other submitted materials, ensuring you keep your possessions. If you believe the tape should contain content, we can conduct a deeper analysis upon request, though further fees may apply. Our commitment is to provide transparent, professional service, keeping you informed throughout the process. With RVA Rewind, your video memories are treated with dedication and expertise, even when challenges like blank tapes arise, ensuring peace of mind and quality care.