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Frequently Asked Questions

What if my video tape is blank?

We will immediately let you know if we find that one of your video tapes are blank and discuss what steps to take next. As standard practice, we convert the entire tape as it is because there could be footage at any point on the video tape. Please note, the processing for video tapes takes the same amount of time whether the footage is an hour long or only a few minutes. For this reason, we charge for video tape conversions per item instead of based upon the length of the footage.