Skip to main content
Frequently Asked Questions

How do I get my digitized video files when the job is done?

When your video transfer is complete, you receive digital movie files plus your original tapes back. Most customers choose a USB thumb drive, a secure download, or both.

Files are organized for easy playback on modern computers, smart TVs, and devices that support standard digital video formats. We can walk you through plugging in the drive or accessing the download when the order is ready.

Pickup by appointment in Richmond or return shipping are both options depending on how you sent the media. You will be notified when the project is finished and ready.

Need more detail for your project? Explore our VHS & video transfer services.