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Frequently Asked Questions

What if my audio tape or record is blank?

We will immediately let you know if we find that one of your tapes or records are blank and discuss what steps to take next. As standard practice, we convert the entire tape as it is because there could be audio at any point on the audio cassette or record. Please note, the processing for tapes takes the same amount of time whether the audio is an hour long or only a few minutes. For this reason, we charge for tape and record conversions per item instead of based upon the length of the audio.