Frequently Asked Questions
What if my audio tape or record is blank?
If we find a cassette, reel, or record is blank during digitizing, we will contact you promptly by email or phone to discuss next steps.
We charge a small $6 inspection fee for the time spent checking blank media. You are not charged a full transfer fee for content that is not there. Your original media is always returned.
If you believe something should be on the tape or record, we can discuss a deeper check—additional fees may apply. Learn more about our audio transfer services or ask us before you send a large batch.
Need more detail for your project? Explore our audio transfer services.
Related Audio Transfer Questions
Why choose a local audio transfer company over a national service?How will I get my digitized audio files back?Do you return original audio cassettes, reels, and records?Will cassette or reel tracks be separated into individual songs?What are the technical specs for audio digitizing?What digital file formats can you convert audio to?Can you enhance or repair audio tapes before or after digitizing?